Privacy Policy

Your privacy matters to me. This policy explains how your personal information is collected, used, and protected when you use my website or services.

1. Data Controller

The data controller responsible for your personal information is:

Renée (trading as The Reset Room Wellness)

[Your email address]
07440013605

I provide mobile auricular acupuncture, acupressure, and wellbeing services across North & East London, Loughton, and surrounding areas.

2. Information I Collect

I may collect the following information when you use my website, book a session, or contact me:

• Name, email address, and phone number

• Home address (for mobile visits)

• Health information relevant to your treatment (shared via consultation forms)

• Payment details (processed securely by third-party providers – I do not store card details)

• Website usage data via cookies or analytics tools

3. How I Use Your Information

Your personal information is used to:

• Arrange and provide your treatments and services

• Communicate with you about your bookings or enquiries

• Maintain accurate treatment records in line with professional standards

• Comply with legal, financial, and insurance requirements

• Improve my website and services

• Send occasional wellbeing updates (only if you have opted in)

4. Legal Basis for Processing

I process your data under the following lawful bases:

• Contract – to deliver the services you book with me

• Consent – if you choose to receive marketing updates

• Legal obligation – to maintain financial and clinical records as required

• Legitimate interests – for improving my services and ensuring safety

5. How Your Information Is Stored

Your information is stored securely and kept confidential. Health records are retained for the minimum time required by law and professional insurance.

6. Sharing Your Information

Your data is not sold or shared with third parties for marketing. It may only be shared with trusted service providers (e.g. booking systems, payment processors, website hosting) where necessary to deliver services. These providers are required to protect your data.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data I hold about you

• Correct inaccurate information

• Request deletion of your data (where legally possible)

• Restrict or object to processing

• Withdraw consent where given

To exercise your rights, please contact me using the details above.

8. Cookies

This website may use cookies to enhance your browsing experience and collect anonymous usage data. You can disable or manage cookies in your browser settings.

9. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be available on my website.